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Frequently Asked Questions

Everything you need to know.

We have a full knowledge base here

We offer a b2b specialist eCommerce platform designed for wholesalers, distributors and manufacturers.

b2b.store is a Progressive Web App (PWA). In short, this is second generation web technology allowing you to have the same feel on the web as you do on a mobile. The b2b.store PWA interacts with the phones hardware to give the feel and act like an app including the ability to integrate with the phones camera for Barcode Scanning. The b2b.store team are more than happy to discuss this in more detail (its something we are particularly proud of!)

We have 95 b2b clients based out of the UK, South America, Europe and South Africa. Over the last 12 months our platform has processed £235m in client revenues with over 17k businesses ordering from our client apps every month. 

Yes, we can create b2b.store eCommerce sites in any country and in any language just like Amazon. Furthermore, an in-country, in-language site can be deployed at zero setup cost.

Yes, we can create b2b.store eCommerce sites in any country and in any language just like Amazon. Furthermore, an in-country, in-language site can be deployed at zero setup cost.

There are no limits and you are free to sell, as much as you want with no extra charges.

There are many ways we integrate depending on your levels of sophistication. Some businesses will manually send us a product csv, and others will integrate using an API. Talk to us so we can help formulate an integration strategy which works for you.

We offer a freemium model with zero start up costs. This allows you up to £1,000 of sales a month without charge. You may take this opportunity just to evaluate the solution, or if your monthly sales remain within this you can stay on the freemium model for as long as you like.

Yes, we support business of all sizes from £100k turnover to £2.5b. Our team will work with you to establish the best value and appropriate solution to meet your enterprise needs.

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On average our customers go live in 30 days from contract signature.

We have an increasing range of features which address four areas. Customer experience features increase the speed your customers can order and re-order from you; Marketing features empower you to sell and promote your products; operational efficiencies allow you to save cost; and Business Intelligence allows you to truly understand how your eCommerce environment is performing.

Yes we have our own image back you can access to host your product images. We are now able to support up to 10 images per product for an unlimited number of products. 

b2b.store can integrate to any ERP system, just as long as the ERP supplier is happy to integrate to us. Most forward thinking ERP suppliers are now happy to integrate with outside specialist partners because it allows them to focus on what they are good at i.e. delivering their ERP roadmap! We have plenty of existing customers using ERP's from Sage, SAP, Microsoft and many national suppliers in the UK such as STL, Swords, Merlin, Datos etc etc

No ERP? No problem. You can simply upload your product file in CSV format to your b2b.store control panel and you can start trading. 

>Absolutely! We have wholesalers in all 4 corners of the world using the solution.

We already support multiple currencies around the world. If you have a query about a specific currency, please contact us to see if we can support it. The chances are that we can. 

Of course! Our PWA platform can be upgraded to the app stores. We have been developing apps for many global brands for years. The biggest advantage to upgrading is that you will be able to benefit from sending push notifications to your customers. Talk to us to learn more.  

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Our commercial model scales with the amount of revenue you process within the platform. We do not take a flat percentage (unlike others) and we offer a completely free subscription if you process less than £1k per month.  Our pricing can be seen here and if you require enterprise features, please contact our sales team who will work with you to create a bespoke quote.

We have an ever-increasing bank of BI views and if you want something we haven't already created, we can provide custom views too.  Whether you want to see a breakdown in revenue, volume of orders over time, YoY analysis, how your customers are searching, or how customers are using your store, we can deliver this information to you in a variety of on-line formats.  

We do not take commission from your sales unlike some b2b eCommerce suppliers. 

Absolutely, we have used our years of marketing experience to create Digital Marketing features to maximise revenues from suppliers. Alternatively, if you just want to focus on selling, we can do the advertising for you. Speak with one of our sales team to discuss how this works.

We have the option to run a monthly contract which you can opt out of any time. Some of our customers like to fix their costs for the next 12 months so look for longer commitments. We are flexible, just speak to the team and we can work something out!

We commit to delivering a new software release every quarter of each calendar year. Our clients have a chance to be part of and contribute to a rapidly growing eco-system. For us, customer retention is absolutely key and the way we will succeed is by delivering what our customers need.

Really good question, although are development team are great at creating ideas, we are always looking for ideas and features for our roadmap. Speak with your Customer Success Manager and they will be able to feed this back into the roadmap.