The B2B digital solutions specialist
Meet customers where they are — with contextualised ordering, support and payments in one platform.
ProConnect helps you:
Reach customers and take orders across email, SMS, WhatsApp, web, app and voice — with one consistent experience.
Multilingual across any channel — supporting up to 100 languages, including hands-free voice ordering and invoice/account help when customers are on the move.
One platform for Promotions, Ordering, Customer Service and Payments.
ProConnect connects customer conversations and actions end-to-end – from promotion to order to invoice to payment. It supports:
Customers can order, reorder, ask questions and pay in email, SMS, WhatsApp or voice – with the same outcomes each time. Web/app is there when customers want the full catalogue and full account experience.
Launch relevant offers with clear calls-to-action:
Follow up automatically based on engagement – and use push (via your branded app) when it helps drive action.
Customers can complete the same ordering journeys in message, voice or web/app – they choose the interface.
Reduce inbound load with proactive updates and two-way support:
Route conversations automatically by account ownership, depot, category or urgency:
Make it easy for customers to understand what they owe – and pay instantly.
Result: faster cash collection and less admin for finance and customer service.
Turn attention into supplier-funded revenue with targeted takeovers, launches and featured pushes – segmented and measurable.
Connect ProConnect to your ERP and ordering platform so journeys stay accurate: customer-specific pricing, deals/terms, availability, order status, invoices and account context.
No – customers already have WhatsApp. They follow/join your official channel and opt in. They can mute or opt out at any time.
Share a join link/QR at key touchpoints (in-depot, invoices, emails, app banners). Customers tap once to join and opt in.
Not for email, SMS, WhatsApp or voice. The app is optional for customers who want push notifications and a full in-app ordering/account experience.
Yes – customers can browse offers, add items, handle substitutions/exceptions and confirm orders in-message or hands-free by voice. Web/app is available when customers want the full catalogue and account tools.
It can run alongside your current web/app ordering or become a broader ordering layer across channels – depending on how you want to deploy it.
No – ProConnect covers promotions, ordering, support and payments across channels, with automation, governance and reporting.
Free WhatsApp/groups are not built for scalable business journeys. ProConnect uses the WhatsApp Business Platform for structured journeys, governance, team access and reporting.
Yes – ProAgent helps build campaigns, handle ordering/support, and automate routine requests with human handover when needed.
Yes – share payment links/requests via WhatsApp, SMS, email, and include a consistent link on invoices/PDFs.
Route to the right team or rep with full context. Voice is available for complex issues or high-value accounts.
Promotions → ordering → service → payments, delivered through WhatsApp + voice + push (via your branded ordering app), with web/app ordering available when customers want the full account experience.
Offices 13 B & C, Innovation Centre, Warwick CV34 6UW, UK
Email: hello@b2b.store • Tel: +44 (0)1926 298867
© 2026 B2B Store • Company No. 03956929
