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The B2B digital solutions specialist

Reach. Sell. Support. All in One.

ProConnect brings together everything B2B teams need to connect with customers and convert more business. From personalised promotions to streamlined ordering and service, all in one place.

It is built for how wholesalers, suppliers and B2B brands actually work. Whether you are launching a campaign, taking an order or resolving a query, ProConnect helps teams respond faster, sell more and support better.

The platform is made up of three parts — Marketing, Ordering and Customer Service — all powered by a shared data core and AI agent support.

Marketing

Reach buyers directly, re-engage lapsed customers and replace printed catalogues with rich, targeted messages. The Marketing side of ProConnect helps you promote quickly and clearly across the channels your customers already use, including WhatsApp.

Send time-sensitive offers and supplier deals

Push traffic to eCommerce, depots or your sales team

Run pre-sell campaigns and collect early demand

Track performance with ProAgent’s campaign insights

Manage WhatsApp, email, push and in-app messaging from one screen

Monitor results and ROI right down to SKU level

Why WhatsApp

98% of messages are opened
75% of buyers prefer messaging over phone or email
Campaigns typically outperform email and SMS

What it is delivering

9% average spend uplift (BGC Wholesale)
Pre-sell success with KP Snacks and Sugro
One of the UK’s biggest retail audiences (Bestway)

Ordering and Sales

Make it easy for customers to order, reorder or ask a question — however they prefer. Use ProConnect to:

Offer 24/7 self-service ordering across web, apps, WhatsApp and voice
Automatically sync with your ERP or product system
Share live pricing, product updates and availability
Route orders to telesales, reps or eCommerce as needed
Accept orders via voice or message in over 100 languages
Build larger baskets using predictive AI suggestions
Spot margin, stock or pricing risks with built-in analytics

Customer service

ProConnect will soon support customer service teams, giving them a joined-up view of orders, messages and campaign history — all from one screen.

Run live chat and ticketing linked to campaigns and orders

Automate first-line support with instant knowledge base replies

Prioritise enquiries with AI triage and sentiment alerts

Keep high-value customers informed and supported

Why choose ProConnect?

Secure, compliant and already trusted by major UK wholesalers
GDPR compliant with UK-hosted data
Meta Business Platform verified
ISO 27001 certified
Supports multiple users and access levels
Built-in reporting and AI recommendations from ProAgent

Offices 13 B & C, Innovation Centre, Warwick CV34 6UW, UK
Email: hello@b2b.store • Tel: +44 (0)1926 298867
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