AI customer service on WhatsApp. Live in days.

Your customers already message you. ProConnect Assistant answers them – 24/7, in their language, from your real business data – and hands over to your team when it matters.

Add one button to your website. Enquiries that used to sit in an inbox become answered questions, captured leads and structured requests your team can act on.

Message us on WhatsApp

Why start here

Every other digital project asks your customers to change how they work. This one doesn’t. They already use WhatsApp, so there’s nothing to download, no login and nothing to learn. You get an AI that answers routine questions around the clock, captures the details you need from new enquiries and passes the rest to a person with the full conversation attached.

Across our live channels, 40% of enquiries are resolved without a human. Businesses from independent wholesalers to global FMCG brands run their inbound customer service this way today.

How it works

Four steps to get started. The rest of the journey follows at your pace.

1. Add the button

A “Message us on WhatsApp” button on your website, emails and invoices
Your own verified WhatsApp Business number
Up and running in days, with our team doing the set-up

2. It answers from your data

Opening hours, delivery areas, minimum orders, returns – from a knowledge base we build with you
Up to 100 languages, automatically
Connect your systems and it answers on stock, orders, balances and invoices too

3. It captures what matters

Any number of conversations at once, with no queue
New-customer enquiries become structured leads with the details you need
“Two cases missing from today’s delivery” becomes a logged request, sent to the right department
Analytics on what customers ask, how much is resolved and where to improve

4. Your team stays in control

Hands over to a person whenever needed, with the full chat history
You approve what the AI can and can’t say
Opt-in managed, data held in the UK, ISO 27001 and ISO 42001 certified

Where does your WhatsApp customer service score?

Most businesses are at level 1 or 2 today. We get you up and running in days – questions answered in any language, enquiries structured and sent to the right department, with the analytics to show it working. Then we take you up the scale, step by step, as your systems connect. The whole point is the journey from 0 to 10.

Level	What happens	Example
Levels 0–3: waiting for help
0–1	No response, or a dead end	“Sorry, this channel is unmonitored.”
2–3	Sent elsewhere, or a callback form	“Please call our sales team.” “Leave your number and we’ll be in touch.”
Levels 4–7: getting things done – where most customers start
4	A useful conversation	The assistant asks about the business, captures the details and passes a qualified enquiry to your team.
5	A new customer, there and then	Onboarding steps completed and an eligible trade account created, with no manual intervention.
6	Everyday questions answered	“What’s your minimum order?” “When do you deliver to my postcode?” – answered from your approved knowledge base.
7	Requests turned into action	“Two cases were missing from today’s delivery” becomes a structured request, routed into your workflow.
Levels 8–10: buying, paying and planning ahead – once your systems are connected
8	Account answers and payments	After verification, customers check outstanding invoices and pay by bank link in the chat.
9	Orders completed in WhatsApp	Customers check products, their prices and availability, then confirm the order in the conversation.
10	Proactive, context-aware service	Buying history, weather and supplier promotions used to prompt timely reorders. Coming in 2027.

An illustrative service maturity scale. Human support stays available at every level.

Find out where you are today

Tell us where you are on the scale. We’ll get you up and running in days, then take you as far up it as you want to go – on your own WhatsApp number, with your own data.

Free to get started. We set it up with you.