When customer have used open banking once, are they sticking with it?
Yes, it seems that once people have used open banking once and seen how easy it is to use, they continue to use it. The mindset thing is important because you've got to change someone's habit from the way they've always paid to do it with open banking, but we're hoping it's going to become like second nature for a lot of customers.
Are there any other benefits of adopting B2B Open Banking?
We're taking less cash and have said to our customers that used to give us money upon delivery that we're no longer going to take that, which is a lot safer for our drivers. If we had one guy on the van and doing several drop offs, he could come back with a couple of grand on him by the end of the day, which wasn't ideal for his safety or for insurance purposes.
How do you see open banking usage growing among your customer base?
It's like any new technology, it does take some time for it to be adopted, but the numbers are increasing and within a few months we're already getting a fair amount of transactions coming through via open banking. It takes some people time to get on board, but there's no doubt it's being taken up more and more. It's like anything, though, that as more people use it and can see the benefit, they'll come to like it.