Artificial Intelligence, Blog, Customer Engagement, WhatsApp
Nine in ten people already use WhatsApp. Here is a simple, three-step way to implement it in your business: start with inbound customer service, then add marketing and utility.
Artificial Intelligence, Blog, Customer Engagement, WhatsApp, Wholesale
Score your B2B WhatsApp customer service from 0 to 10 – from unanswered messages to orders, payments and proactive support – and see how ProConnect helps wholesalers and suppliers move up the scale.
Blog, Customer Engagement, Insight, WhatsApp, Wholesale
A large wholesaler has used WhatsApp to survey its customers—and the speed of engagement shows why the channel deserves serious attention beyond transactional messaging.
Artificial Intelligence, Blog, Customer Engagement, WhatsApp
An AI assistant can only give customers useful answers if it properly understands your business. That is why ProConnect has replaced FAQs with a more comprehensive Knowledge Base.
Blog, Customer Engagement, WhatsApp, Wholesale
WhatsApp has quietly become one of the most important channels in B2B — and the latest update to ProConnect lets you run fully automated outbound campaigns on it.
Blog, Customer Engagement, WhatsApp
In our last update we introduced AI-powered inbound WhatsApp on ProConnect: the shift that lets a customer reply to a WhatsApp message and get an immediate, accurate, in-context answer, with a human stepping in only when one is genuinely
Blog, Customer Engagement, WhatsApp
WhatsApp has quietly become one of the most important channels in B2B — and the latest update to ProConnect lets you run fully automated outbound campaigns on it.
Artificial Intelligence, B2B.Store, Blog, Customer Engagement, Ecommerce
For the last 12 months, ProConnect customers using WhatsApp have had access to one of the most powerful tools we’ve ever built into the platform: the ProConnect Assistant (previously known as the ProConnect Agent).
Blog, Credit Control, Customer Engagement, Open Banking
Of all the new features rolling out on ProConnect, Open Banking is the one we shout about the least — and arguably the one with the biggest financial impact.
