Blog, Customer Engagement, WhatsApp
In our last update we introduced AI-powered inbound WhatsApp on ProConnect: the shift that lets a customer reply to a WhatsApp message and get an immediate, accurate, in-context answer, with a human stepping in only when one is genuinely
Blog, Customer Engagement, WhatsApp
WhatsApp has quietly become one of the most important channels in B2B — and the latest update to ProConnect lets you run fully automated outbound campaigns on it.
Artificial Intelligence, B2B.Store, Blog, Customer Engagement, Ecommerce
For the last 12 months, ProConnect customers using WhatsApp have had access to one of the most powerful tools we’ve ever built into the platform: the ProConnect Assistant (previously known as the ProConnect Agent).
Blog, Credit Control, Customer Engagement, Open Banking
Of all the new features rolling out on ProConnect, Open Banking is the one we shout about the least — and arguably the one with the biggest financial impact.
Blog, Customer Engagement, WhatsApp
WhatsApp has quietly become one of the most important channels in B2B customer engagement — and the latest update to ProConnect makes it more useful than ever.
