Blog, Customer Engagement, Insight, WhatsApp, Wholesale
A large wholesaler has used WhatsApp to survey its customers—and the speed of engagement shows why the channel deserves serious attention beyond transactional messaging.
Artificial Intelligence, Blog, Customer Engagement, WhatsApp
An AI assistant can only give customers useful answers if it properly understands your business. That is why ProConnect has replaced FAQs with a more comprehensive Knowledge Base.
Blog, Customer Engagement, WhatsApp, Wholesale
WhatsApp has quietly become one of the most important channels in B2B — and the latest update to ProConnect lets you run fully automated outbound campaigns on it.
Artificial Intelligence, Blog
It takes about 50 milliseconds for a visitor to form an opinion of your digital store — and research from Stanford suggests 94% of that first impression comes down to design, not content.
Blog, Customer Engagement, WhatsApp
In our last update we introduced AI-powered inbound WhatsApp on ProConnect: the shift that lets a customer reply to a WhatsApp message and get an immediate, accurate, in-context answer, with a human stepping in only when one is genuinely
B2B.Store, Blog, Ecommerce, Open Banking
Our biggest update yet brings customer management, invoicing and Open Banking together inside the upgraded b2b store.
Blog, Customer Engagement, WhatsApp
WhatsApp has quietly become one of the most important channels in B2B — and the latest update to ProConnect lets you run fully automated outbound campaigns on it.
Artificial Intelligence, B2B.Store, Blog, Customer Engagement, Ecommerce
For the last 12 months, ProConnect customers using WhatsApp have had access to one of the most powerful tools we’ve ever built into the platform: the ProConnect Assistant (previously known as the ProConnect Agent).
